LOVE YOUR PICTURE FRAME GUARANTEE! 30 DAY GUARANTEE - 100% SATISFACTION GUARANTEE Regardless if you purchased a PERSONALIZED item, I personally guarantee that this will be your BEST PICTURE FRAME you've ever purchased. If for any reason in the first 30 Days you feel it hasn't lived up to the hype, you can send them back for a refund. Shipping is not refunded. I guarantee we will spell any name you give us correctly as well! If for any reason we make a mistake in spelling (we are human...i think), just take a picture of the mistake and call us at 262-200-0011 and we will immediately send out the correct item at no cost to you. And we will apologize profusely for the error becuase we know what a pain that can be. If we make any any mistakes what so ever, we will fix the error at no cost to you and do so ASAP! We want you to be 100% satisfied and think of us as the BEST CUSTOMER SERVICE you've ever recieved in your life! If for any reason your product arrives damaged, just take a picture of the damage as well as the box and give us a call at 262-200-0011 (we'll answer the phone, don't worry). We just need you to email the pictures to info@northlandframesandgifts.com and we will immediately fix the situation and if necessary send out a replacement ASAP.